The Queen Elizabeth Hospital

I have to tell you I had an excellent experience at the QEH! I was asked in for x-rays and the experience was very efficient and quick. I was home by lunch time!

Over a month ago i was seen in the Gastroenterology Department. I already have prostrate cancer & have pains in my bowel. I was told that i should have a full body scan to see if the cancer was anywhere else. Which i did four weeks ago. Since then i have heard nothing. I tried leaving messages with the secretary of the consultant but no response. After being told i would get the results in two weeks its now four. There is a disconnect between the public & the importance in this department only. ... All other departments relating to my other cancer are great. But this is not the way to treat a patient or patients, that will be clearly worried.

I have been to the outpatients before and the first time I came, I went in the wrong entrance. As you come up from the car park the first thing you see is the main entrance sign and so that's where I went. However once I was in the building I worked out how to get to the department. Today it is very good, it makes a change not to be packed out. The staff have been very helpful and generally over the last 18 months the staff here have been very good. If it wasn't for the signage to get me here I ... would have given five out of five.

I did get a bit confused when I first arrived as I went to the wrong bit of the hospital but that's because I didn't read my letter. However they were very good and directed me back to here. It's great, just great and I am very satisfied with how everything is. Stephanie is very good, she is good at talking to me and putting me at ease. She is good at her job. I have no complaints at all.

I had a letter about this appointment and it told me where to come. I came to the outpatient entrance and they told me to to come to the nurses desk in the department. I didn't understand why I had to check in twice but it was easy to check in. The staff are very nice and very helpful.

I had a letter about my appointment and it gave me all the information I needed. I came in at the main entrance which worked fine. I have not had to wait long for my appointment and the staff are very helpful. I am very pleased.

I would give five out of five for the department but only two out of five for the parking situation. I came with the patient so I could drop them off and then park so they would not be late. There was also a queue at the parking machine with people in front of me having difficulty.
Apart from parking everything else about the appointment has been very good.

Overall today was good. I followed a link to an electronic letter which told me about my appointment and where to go. I then got a text reminder which was also good.
It's all been okay today, it's been good.

I liked the text appointment reminder, I think that's a good idea. In the past I have missed an appointment because the letter did not arrive in the post in time.
I found it difficult to find an accessible parking space today but I did in the end.
I think they have looked after me very well in outpatients, I can't knock it. It is just a check up today and it has been good so far.
There is probably some room for improvement at the hospital but there is only so much they can do without a new h ... ospital.

All very good. I had a letter in the post and a text message with a link.
It was easy to find outpatients even the fist time I came. I went to the main entrance and the people at reception told me where to go. The appointments usually run to time and it seems very efficient. The staff are very friendly.