The Breckland Alliance
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Reviews Summary
3 out of 5 stars
Based on 463 reviews
Review data
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5 star reviews
- 35%
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4 star reviews
- 21%
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3 star reviews
- 9%
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2 star reviews
- 8%
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1 star reviews
- 28%
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Recent reviews
The whole NHS system is vastly underfunded after 14 years of conservative rule. GP services in this country have deteriorated so much.
It is impossible to get an appointment, I have been here for three and half years and never had an in-person appointment, only had 2 telephone appointments.
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The Breckland Alliance
Thank you for taking the time to share your feedback. We are sorry to hear that this has been your experience and understand how frustrating it can feel when you are trying to access care. All of our clinical staff do offer face to face appointments and the balance between telephone and face to face appointments is reviewed regularly to ensure patients can access care in the most appropriate way. On average for the GPs, 80% of our appointments are face to face, with around 20% provided by telephone. If you feel you need to be seen in person, our team will always try to arrange this where clinically appropriate. If you would like to discuss your experience further, please contact the surgery so we can look into this and help where possible. Regards, M. Rolph, Business Manager
The doctors take no notice of what you say and guess everything, no good experiences. You can't see the same doctor there is no join up of care. There is one doctor in particular who is outstanding but the wait to see them is too long and it's not worth the effort.
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The Breckland Alliance
Thank you for taking the time to share your feedback. We are sorry to hear that this has been your experience and that you have felt unheard during your appointments, as this is not the standard of care we aim to provide. We always encourage patients to share their concerns and questions so they can be fully considered during consultations. While we cannot always guarantee appointments with a specific doctor, we do aim to provide continuity of care wherever possible. If you would like to discuss your experience further, please contact the practice so we can look into this and see how we can support you. Regards, M. Rolph, Business Manager
I saw Claudia and she was very quick, prompt, and polite, she always is.
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The Breckland Alliance
Thank you for your kind feedback. We are really pleased to hear about your positive experience and that you found Claudia to be quick, prompt and polite. We will be sure to share your comments with her and the team. Thank you for taking the time to let us know. Regards M. Rolph, Business Manager
The receptionists are great. Unless you can get a doctor that's been there a while the junior doctors are quite junior, but they are trying their best. The surgery and receptionists are brilliant and will help you as much as they can. Getting an appointment is difficult and the young doctors are very inexperienced.
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The Breckland Alliance
Thank you for taking the time to share your feedback. We are really pleased to hear your kind comments about our reception team and the support they provide to patients. We are a training practice and support GP registrars as part of their training to become fully qualified GPs. These doctors are the next generation of GPs for the NHS and they work under the supervision and guidance of experienced training GPs to ensure patients continue to receive safe and high quality care. We appreciate your understanding and your feedback about appointments, which we continue to review as we work to improve access for our patients. Regards M. Rolph, Business Manager
The care is perfect, no faults at all. I'm shocked as you hear so much moaning but they are 10/10, I'm lucky. I emailed at 8:15, they called me at 8:30, and I was seen at 10:55, Can't see anything wrong with that.
I can only give 4 stars today as they was some damp and peeling plaster in the Doctors room, but I know that they're aware of that.
They've always been there for me, and looked after me over the years very well and continue to do so. I've never had any trouble booking appointments.
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The Breckland Alliance
Thank you for your kind feedback. We are delighted to hear that you have felt well cared for over the years and that booking appointments has been straightforward for you. Your continued trust means a lot to our team. Regards M. Rolph, Business Manager
Neither good nor disastrous. Getting an appointment is hard work, as it's difficult to get through reception. Once you're in the doctors are fine, they don't have as much time as they used to to see/ understand your problems and jump to conclusions quite quickly. They are always courteous and knowledgeable they just don't have enough time.
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The Breckland Alliance
Thank you for sharing your feedback. We are glad to hear that you find our doctors courteous and knowledgeable. We understand that getting through to reception and having enough time during appointments can be challenging, and we continually review our systems to improve access and ensure patients have sufficient time to discuss their concerns. Your feedback is very helpful and will be shared with the team. Regards, M. Rolph, Business Manager
I went in to chase something up and they sorted it out for me, they did it straight away. It does its job up to a certain point! They do try.
It can be a problem to see a doctor face-to-face, it seems they put you off with a phone call. They'll even prescribe without seeing you. It can be hard to explain things over the phone.
Usually when you try to book an appointment it takes a long time and you can't come down to book.
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The Breckland Alliance
Thank you for taking the time to share your feedback. We are really pleased to hear about your positive experience and that you felt the care you received was prompt and supportive. It is great to know that the process worked well for you on the day. Thank you also for mentioning the damp and peeling plaster you noticed. This was due to a water leak and we needed to leave the wall for a couple of weeks to fully dry out before it could be repaired. The area has now been filled and repainted....which had really please Dr Overy! Regards, M. Rolph, Business Manager
No problems although it is a bit awkward getting an appointment. We ring up and press 8 for a call back - we do always get one. I'm quite happy with whoever I've seen.
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The Breckland Alliance
Thank you for your feedback. We are pleased to hear that you have been happy with the care you have received and that the call back system has been helpful. We appreciate your comments about booking appointments and will continue to review our systems to make access as smooth as possible! Regards, M. Rolph, Business Manager
I like the surgery. It's been painted and it looks lovely, it's much better. I've always been fine getting appointments.
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The Breckland Alliance
Thank you for your feedback. We are glad to hear you like the improvements to the surgery and that booking appointments has been straightforward for you. Your kind words are much appreciated by the team. Regards M. Rolph Business Manager