Norfolk County Council

I'm in private accommodation which I can't manage now due to my health. I'm using a child's step to get over the bath to shower which isn't safe and I'm worried about falling down my stairs. I was told over the phone about 6 months ago that I need an occupational therapy assessment but I've not seen anyone and I don't know how long I'll be waiting. I feel out of control and I don't know what to do. Zero stars.

The move from children's to adult social care is like starting from scratch, it's a whole new fight for support. The biggest problem is that I face constant barriers with advocating for my son even though consent has been given by him multiple times. Follow-up emails aren't what we discussed at all and information isn't handed over.
My eldest son is 22 and still hasn't got any support from social care, he's bounced between social services and education. We go round and round.
I'll give them z ... ero stars, and I don't say that lightly.

One department didn't know what the other was doing, they didn't call me back. This wasn't any good when I was desperate, waiting for carers. My husband passed away before they called me.

I was told they could help with lots of things and they didn't help with any. I rang them twice when my husband fell and they told me they couldn't help with that, I'd have to ring an ambulance. I'm still waiting for them to come round and pick up a shopping list they said they'd help with from two years ago!

My friend John fell out of bed and couldn't be got in again and the Swift team came and sorted him out very quickly. Absolutely brilliant service well done Norfolk

Deprivation of liberty discharge to a care home. Care home requires improvement. Safeguarding alert raised then ignored by adult social services. Several consequent hospital readmissions later still ignored. Demonstrably against patients' best interests. Total lack of communication with whole family. SW's idea of evidence and research unprofessional - total lack of confidence and trust. Ongoing investigations with SWE, LGSCO, CQC, NCC.

There are some good people who care but they don't let me control my own money. They were taking £97 out of my money for 5 days but now they have reduced it to 2 days and the money is still the same.

They have also brought in carers but I need to be able to see where my money is going and on what. I did need the support, but I am clean and don't have people stealing my money now, so would like to have some control back.

It's making me feel very upset as I feel like I am being discrimina ... ted against. It stresses me out and it's all because I signed a bit of paper, I feel like I need review.

I will say they helped me a lot when I needed it and I think they do their best but I feel better now and able to cope and control my own money but no one will let me.

Friendly team, so caring and helpful. This service is essential with ambulance waits being so long, plus takes the pressure off the emergency services. I can't shout enough about how fantastic and essential this service is.

I called on two separate occasions as my dad had fallen over. I was told to ring 999 for an ambulance but most likely he would re referred back to SWIFT.

I don’t think this service is fit for purpose. You can’t call an ambulance just to help someone off the floor sometimes there’s more than a 12 hour wait.

I was referred to Adult Social Services for a Care Act Assessment in January 2024. I did not receive any response until October 2024, by which time it was too late to be of any help.