Reviews Summary

4 out of 5 stars

Based on 229 reviews

Review data

5 star reviews

63%

4 star reviews

17%

3 star reviews

8%

2 star reviews

6%

1 star reviews

6%

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Recent reviews

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Anonymous User

November 5, 2025

1 out of 5 stars

Tried to book on line a blood test as it’s over due
awful. Only available place is Newton Flotman. Put long Stratton surgery search for phone contact number and get on live booking again. So if I don’t find a number I won’t get my blood test as I’m not going to Newton for a 5 min appointment
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Anonymous User - Collected By Engagement Team

October 23, 2025

5 out of 5 stars

New system is better
I think they've done brilliantly with all their trials and tribulations. The new system for prescriptions was very frustrating to start with but I think it's ironed out. Now it's up and running I think it's going to be better.
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Anonymous User

September 23, 2025

1 out of 5 stars

Why can’t you book appointments on line?
I can’t believe they still make you call at 8.15. Waited ages for an answer, then no appointments left and told to call another day. And no way to just ask for a routine appointment in a couple of weeks. Such a shame as when I’ve seen them (a nurse and GP) previously they’ve been great.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Can't fault them
I'm here every two weeks and it's fine, no problems. I can book in OK because they know my background. I can't fault them at all. The doctors here and at Long Stratton are fine.
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Anonymous User - Collected By Engagement Team

September 11, 2025

4 out of 5 stars

Waited to be called in
The only bad thing was the length of time I had to wait in the waiting room. It was 30 minutes late and I'm supposed to be at work by now. The service when I got in was great and the appointment was easy to book.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Excellent
It's excellent. It's handy because I live here so I can walk it. It would be handy if it opened full-time. I have asked to see a GP here but was told it had to be in Long Stratton as that's where my named GP was. But I was here today for a blood test and it was fine. The pharmacist is excellent here, she's very helpful.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

It's calm
I like getting my prescriptions here as it's much calmer than Long Stratton. I live in Newton Flotman but my appointments tend to be in Long Stratton.
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Anonymous User - Collected By Engagement Team

September 11, 2025

3 out of 5 stars

Can't get an appointment
You can't get an appointment. A fortnight ago I had to go to the walk-in clinic but there were no doctors there. They did help but it hasn't worked so I'll have to go back as I can't get in here. It's useless, I'm not too happy with it all. There's not enough doctors and it's all down to money. They're very nice and talk to you nicely but if they haven't got any appointments, they haven't got any. I sometimes think they don't care about me any more now I'm 80.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

On time and helpful
I don't normally come here but is easier to get to on the bus. They were absolutely brilliant today. I was seen on time and they were very friendly and helpful.
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Anonymous User - Collected By Engagement Team

September 11, 2025

5 out of 5 stars

Fantastic
It's my first time here and it's great, they're fantastic. Smiley nurse, smiley receptionist. Friendly and brilliant.