Reviews Summary

4 out of 5 stars

Based on 30 reviews

Review data

5 star reviews

73%

4 star reviews

0%

3 star reviews

7%

2 star reviews

0%

1 star reviews

20%

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Recent reviews

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Anonymous User - Collected By Engagement Team

March 5, 2026

5 out of 5 stars

Quick A&E arrival
My husband had a heart attack (outside of Norwich) and the ambulance got him to the hospital in less than 15 minutes.
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Anonymous User - Collected By Engagement Team

February 26, 2026

5 out of 5 stars

Excellent care
My mother became unwell and kept falling, and also had times where she wasn't breathing. We had to have the ambulance out four times and they got here within 30 minutes even though we live very rural. They gave her excellent care. They had this wonderful inflatable thing to get my mum back up off the floor.
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Anonymous User - Collected By Engagement Team

November 26, 2025

5 out of 5 stars

Can't fault them
I collapsed at home and my wife rang at 9pm, by 11pm I was in A&E. You can't fault them.
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Anonymous User

July 2, 2025

5 out of 5 stars

Excellent and thorough care
They were wonderful, caring, thorough, informative to both myself and friends. Very much appreciated and valued. Thank you
  • East Of England Ambulance Service NHS Trust

    Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

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Anonymous User - Collected By Engagement Team

May 28, 2025

5 out of 5 stars

Very good
I went for a doctors appointment and they said I need to get an ambulance to the hospital and rang one for me. It was a 40 minute wait but I knew it was not an emergency and as I was at the doctors I would not be high priority.

When it arrived the staff were very good and they looked after me till they handed me over at the hospital.
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Anonymous User - Collected By Engagement Team

January 27, 2025

1 out of 5 stars

Long wait
I broke my leg and had to wait two and a half hours for an ambulance.
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Anonymous User - Collected By Engagement Team

January 20, 2025

5 out of 5 stars

Very good
The ambulance service have been very good - they've not been as long as they said.
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Anonymous User - Collected By Engagement Team

January 6, 2025

3 out of 5 stars

Pain was underestimated
My girlfriend called an ambulance as she'd found me collapsed, I was in a lot of pain. The paramedic told me I'd be fine at home with paracetamol which I knew wasn't right, but she did let me decide. I asked to go to A&E and ended up being admitted for a week.
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Anonymous User - Collected By Engagement Team

November 6, 2024

1 out of 5 stars

2 hour wait for a stroke
My husband was having a stroke and when I phoned 999 they said it would be 2 hours. All the TV ads say time is so important but it was still a two hour wait, I ended up just driving in myself which was terrifying.
  • East Of England Ambulance Service NHS Trust

    Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb. nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Many thanks Kathryn

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Anonymous User - Collected By Engagement Team

August 20, 2024

5 out of 5 stars

I couldn't praise the ambulance crew enough
I had a fall. I couldn't praise the ambulance crew enough. I didn't have to wait long. A&E (NNUH) was fine. They looked after me. They even gave me a sandwich!
  • East Of England Ambulance Service NHS Trust

    Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

  • East Of England Ambulance Service NHS Trust

    Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

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