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awful. Only available place is Newton Flotman. Put long Stratton surgery search for phone contact number and get on live booking again. So if I don’t find a number I won’t get my blood test as I’m not going to Newton for a 5 min appointment

I think they've done brilliantly with all their trials and tribulations. The new system for prescriptions was very frustrating to start with but I think it's ironed out. Now it's up and running I think it's going to be better.

I can’t believe they still make you call at 8.15. Waited ages for an answer, then no appointments left and told to call another day. And no way to just ask for a routine appointment in a couple of weeks. Such a shame as when I’ve seen them (a nurse and GP) previously they’ve been great.

It's normally good. We've moved into the area and they've been great. Very helpful. The professionals always have time. We saw a nurse and they did everything we asked for and more. We couldn't ask for anything more. One thing that could be improved is that there should be a phone option for cancelling appointments. You have to go through all the options and then speak to someone.

I've had great treatment today - friendly staff, very efficient. Just couldn't park but otherwise excellent. I had asked at reception to book an appointment but they told me to phone which was a bit strange as I was already there but it was OK. I understand it's to do with not jumping the queue ahead of those who have phoned.

It's usually good but you can't ever get an appointment with your own doctor. You can't book ahead at the desk, you have to ring. Once you're in, it's okay. I saw a nurse this morning and that was fine.

A lot of the time, making appointments is a bit of a nightmare. You call in the morning and you're about 30 in line! You have to wait (for an appointment) about six or seven weeks. Emergencies aren't too bad. The care is fine, there's no problem at all with the doctors and nurses, it's just the initial trying to get in...

It's gotten more and more busy. This has always been my doctors. I've been trying to get an appointment with my doctor for three weeks now. I've been trying to phone up but all the appointments are gone by the time I get through. That side of it has gone downhill. But when we're in, it's fantastic. And they do ring you back when you need. The pharmacy is fantastic. But it would be good if we could get some more doctors.

Personally I think it's okay. I'm a little unsure with appointments as they send me to A&E rather than see me, sometimes. The care in the appointments is good. It's managing around the appointments; they're so busy.

I'm quite happy with it. Generally when you see people they're helpful. They talk things through with you and provide guidance. It's a bit frustrating getting appointments but that's everywhere.