Healthwatch Norfolk STAGING

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Dereham

Dereham

Address: Dereham, Norfolk, NR205JS

Reviews Summary

2 out of 5 stars

Based on 2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

50%

2 star reviews

0%

1 star reviews

50%

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Recent reviews

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Anonymous User

November 2, 2025

1 out of 5 stars

Worst doctors surgery I’ve ever experienced
Rude and unhelpful receptionists.
If you call before 2pm you get sent to a call team who aren’t at the surgery, and who can’t access your records or do anything. Couldn’t even cancel a blood test for me.
If you do manage to get an appointment (usually a 3 week wait no matter the urgency!) the three doctors I have seen have been utterly useless.
They do not follow the correct NHS pathways.
They do not complete referrals correctly.
They are incompetent and unfortunately couldn’t ... care any less if they tried.
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Anonymous User - Collected By Engagement Team

August 6, 2025

3 out of 5 stars

No way to cancel appointments
I wanted to cancel my appointment so it would free up a slot for someone else but I couldn't get through. There's also no option on the phone line to cancel, it would be helpful if there was.