Healthwatch Norfolk STAGING

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Diss

Diss

Provider: Boots
Address: 9 Market Place, Diss, Norfolk, IP224AB

Reviews Summary

1 out of 5 stars

Based on 1 reviews

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Anonymous User

March 8, 2024

1 out of 5 stars

Pharmacist rude and unhelpful
I had just come out of hospital after being admitted from A&E with my third pulmonary embolism - all four lobes of the lungs and lung damage. I had been prescribed apixaban indefinitely and was told I could collect the medical emergency cards from my local pharmacy.

I was very poorly, scared and could not walk more than a few metres so my husband went in to ask for the cards so I can carry them in case of emergency. The pharmacist “told him off” like a child that they don’t have the cards and ... that they only come with the medication and we hadn’t put in a prescription yet.

We were told by the hospital we could collect the cards from a pharmacy! To have only one card from the box of pills was not helpful when I want to have them in various purses, bags, work gear and pockets. My job means I need to drive around or may even get a bruise or cut… this attitude was appalling and upsetting when we were already stressed and upset.

I complained via the Boots FB messenger service. My first complaint was 070224.

I was told I would get a response from the pharmacy in 72 hours. It is now 080324 and I have now complained 3 times with more than 72 hours between each.

Boots message to say they are shocked I haven’t had a response and chase it but nothing happens. This seems to reflect the lack of care from this particular Boots pharmacy.